Restaurant owners judge their success by the number of visitors they receive in a day and although having huge rush during peak hours may be great news for the owner, it causes a lot of frustration for the guests because they have to wait for hours to be seated. In the past, it used to be very difficult to properly manage the people waiting in line for their turn in restaurants but with the introduction of restaurant pagers in 1980, it became easier for the restaurant management to maintain the waiting guests in an orderly manner and inform them as soon as the tables got vacant.
The introduction of pagers into restaurant business has greatly benefited the management as well as the guests. For example take a busy day when the restaurant is packed, all tables are occupied, and waiters are running to take orders and serve the guests. When more customers walk in expecting good hospitality from your side but find that your restaurant is full, the way you treat them goes a long way in building your brand. You may not be able to get them seated immediately, but if you have a proper system to manage the waiting guests, they would not mind waiting to enjoy the good food and service. Thus, having restaurant pagers greatly help the management make sure that their customers come back again in the future.
The restaurant pager is a simple device that works perfectly to manage your waiting guests when the restaurant is full. When more guests come to your restaurant and find you packed, they need not leave for another place. Instead if you have a patio or a bar in your establishment, they can enjoy a drink and wait for their turn. This way their evening does not get spoiled and you also get the chance to serve them. If you have groups waiting for their turn, you can give a pager per group. You can continue serving the guests who are seated while the others wait in the bar, and as soon as the tables are empty you can send signals to the beeper asking them to come to the dinning hall and take their seats.
The biggest advantage of having a guest pager in your restaurant is that each guest walking into the establishment feels welcomed even if there are no vacant seats to occupy. This shows you in a positive light and earns good reviews from the waiting customers because you took good care of them. Furthermore, this is also a great way to have guests enjoy some of your signature drinks at the bar while they wait. By using pagers, you tell the customers how pleased you are with their presence and request them to wait for sometime before you can serve them.
This also makes it easier to serve the waiting customers in an orderly fashion because when they have pagers, it is convenient to find and notify them when tables are ready. What’s more? This also adds more sophistication to your hospitality and will earn you great points in terms of service.
Source: Ezine Articles – M Umesh